Returns
Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the GENEGG.ASIA tags attached.
GENEGG does not bear shipping costs for the return of signed orders for damaged shoeboxes. The return address will be provided by email after the application is submitted.
The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by the GENEGG.ASIA Customer Service team.
Please contact our customer service team before returning any product.
For further information, please refer to our Exchange and refunds page at the footer
Size Exchanges
Size exchange is available under the condition that the item(s) is unused and still has the GENEGG.ASIA Quality Control tags attached.
Request for size exchange can only be made within 7 days of the delivery date and subject to availability.
Please contact our customer service team before returning any product.
For further information, please refer to our Exchange and Refunds page at the footer